Email

info@canadaid.ca

Phone

1-877-909-2333

Careers

 

JOB TITLE: HUMAN RESOURCES GENERALIST

REPORTS TO: General Manager
DATE: June 2024
DEPARTMENT: Human Resources

Position Summary

Are you a people-centric problem solver with a knack for creating positive workplace experiences? Join our team at CCIA as a Human Resources (HR) Generalist and be the driving force behind our culture of engagement, growth, and excellence.

Reporting to the General Manager, the HR Generalist serves as the steward of CCIA’s most valuable asset—our people. As a strategic partner to both employees and management, you’ll craft innovative HR solutions that attract top talent, foster development, and propel our organization forward. If you’re passionate about shaping the future of work and thrive in a collaborative, forward-thinking environment, we want to hear from you!

In addition to providing human resources oversight and support, the ideal candidate is one who easily connects with people and is passionate about supporting a positive work culture and its initiatives. The HR Generalist must be able to interact with staff at all levels while remaining flexible, proactive, resourceful, and efficient.

Job Functions

    • Champion and promote a vibrant and inclusive employee culture by organizing events, initiatives, and programs that celebrate diversity, teamwork, and employee achievements.
    • Collaborate with cross-functional teams to develop and implement strategies that enhance employee engagement, satisfaction, and retention.
    • Collaborate with department leads to assess HR requirements and craft tailored solutions to address identified gaps effectively.
    • Manage the end-to-end recruitment process, including job postings, resume screening, scheduling interviews, conducting interviews, and facilitating the selection process.
    • Manage new hire orientation and onboarding activities to ensure a smooth transition for new employees into the organization.
    • Administer employee benefits programs and serve as the primary point of contact for employee inquiries related to benefits.
    • Provide guidance and support to employees and managers on HR-related matters, including employee relations issues, performance management, and disciplinary actions.
    • Lead in the development and implementation of HR policies and procedures in compliance with federal, provincial, and local regulations.
    • Maintain accurate employee records and manage vacation tracking to ensure data integrity and compliance with record-keeping requirements.
    • Develop and administer a variety of HR-related letters, memos, and other administrative documentation, including employment contracts, offer letters, and policy updates.
    • Facilitate employee training and development initiatives to enhance employee skills and knowledge.
    • Oversee and support others with offboarding activities; Conduct exit interviews and analyze data to identify trends and make recommendations for improvement.
    • Collaborate with cross-functional teams to support HR initiatives and projects as needed, to drive organizational success.
    • Providing support in payroll, as required.
    • Other duties as assigned.

Qualifications

    • Bachelor’s degree or Diploma in Human Resources, Business Administration, or related field.
    • 4+ years of experience in HR generalist roles, preferably in a fast-paced environment.
    • Strong understanding of HR principles, practices, and employment laws.
    • Excellent interpersonal and communication skills, with the ability to interact effectively with employees at all levels of the organization.
    • Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
    • Detail-oriented with strong organizational and time-management skills.
    • Proficiency in MS Office Suite.

Work Environment

    • The physical demands include lifting objects up to 20 lbs
    • Works both independently and with others

Diversity and Inclusion
Canadian Cattle Identification Agency is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our organization’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve.

To apply please send a covering letter and up-to-date resume to hr@canadaid.ca.

 


 

JOB TITLE: CLIENT SUPPORT REPRESENTATIVE

REPORTS TO: National Client Support Manager
DATE: April 2024
DEPARTMENT: Client Support

Position Summary

In this role, the Client Support Representative will maintain solid client relationships by handling questions and concerns with speed and professionalism. Daily responsibilities include receiving and placing telephone calls; performing data entry and using software programs. The incumbent will also require research skills to troubleshoot client problems. Excellent communication and proven alphanumeric data entry skills are essential.

The role also interprets client requirements and communicates solutions.  Apply client service communication with both external clients and the internal team, along with ensuring appropriate transfer to the responsible department when required.

The role provides back up to the Distribution Centre.  The incumbent will be cross trained in both departments to provide coverage for sick days, vacation time and other periods as determined by the managers.

CSR Job functions

    • Responsible for data integrity by cleaning up the CLTS database, identify errors and duplications
    • Participate with project work; workload to be assigned by the National Client Support Manager
    • Answer telephone/written/fax/e-mail inquiries regarding livestock indicator sales, non-technical issues, order management and general client issues in a professional manner
    • Provide client services within the framework, while ensuring the issues of clients are adequately addressed
    • Meet or exceed performance objectives of the small call centre in terms of client service.
    • Data entry of client information details and maintain client related information via database
    • Provide first point of contact to incoming calls, emails and client generated system support requests
    • Work with computer applications while talking to clients and recording client call details in a clear, concise, client call-log
    • Punctual and comfortable with a rigid schedule
    • Take responsibility to solve issues from beginning to end, and work with the internal team to ensure the same, as appropriate
    • Learn and take on new initiatives and training as business needs change

Education and Experience

    • High School Diploma
    • Five or more years of experience in a similar position
    • Bilingual communication skills in English and French are preferred
    • Experience working in a client service environment (retail, call centre, IT support)
    • Experience in the livestock agricultural sector a definite asset
    • Excellent communication and problem-solving skills
    • Highly developed professional telephone manner
    • Positive, friendly and patient attitude
    • Ability to work with a minimum of supervision in a fast-paced environment
    • Experience in thinking-on-your feet, ask targeted questions, and anticipate needs
    • Ability to multi-task by navigating through several screens while at the same time speaking with the client
    • Familiarity with Widows-based systems and internet navigation
    • Good-judgment and composure under pressure
    • Present information in a manner that addresses the needs of clients
    • Commitment to respect schedules

Work Environment
The role is in an office setting, sitting for long periods of time and lifting up to 50 pounds may be required.  Reasonable accommodation can be made to enable people with disabilities to perform the described essential tasks.

Diversity and Inclusion
Canadian Cattle Identification Agency is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our organization’s success.

As an equal opportunity employer, we welcome all to help us build a diverse workforce which reflects the diversity of our customers and communities in which we live and serve.

To apply please send a covering letter and up-to-date resume to info@canadaid.ca.

 

Copyright @ Canadian Cattle Identification Agency